Terms & Conditions

Seekology is a website platform (Seekology Website) which showcases a number of brands on behalf of sellers (Seller) and you acknowledge that Seekology acts as the commercial agent of the Seller.  You must be at least 16 years old to place an order on the Seekology Website.  As well as the Seekology terms and conditions you should also refer to the terms and conditions of each individual Seller on their Seekology page and accept both these terms and the Seller terms before placing an order.  


  1. OUR TERMS  


1.1      What these terms cover. These are the terms and conditions on which Seekology (Seekology, we, us, our) supply products to customers (you) when you purchase products from the Seekology Website.  These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.  Please note your statutory rights are not affected by these terms or the Sellers terms.


1.2      Why you should read them. Please read these terms and the Sellers terms carefully before you submit your order. By placing an order on the Seekology Website you agree to be legally bound by these terms and the Sellers terms.  If you do not agree to these terms or the Seller terms you should not place an order. 




2.1     Who we are. We are IRL Stores Limited trading as Seekology a company registered in England and Wales.  Our company registration number is 11984231 and registered office is 20-22 Wenlock Road, London, England, N1 7GU. 


2.2     How to contact us. You can contact us by email on hello@seekology.co.


2.3     How Seekology or the Seller may contact you. If Seekology or the Seller have to contact you it will be by telephone or by writing to you at the email address or postal address you provided to us in your order.


2.4     ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.




3.1      How we will accept your order. Acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us and you and the Seller.  Please note an order acknowledgement does not mean that an order has been accepted, it is only when you receive an order acceptance.


3.2      If your order cannot be accepted. If your order cannot be accepted, we will inform you of this by email as quickly as possible. This might be because the product is out of stock, because of unexpected limits on resources which could not reasonably be planned for, because an error has been identified in the price or description of the product or because the Seller is unable to meet a delivery deadline you have specified.  As soon as we are aware we cannot accept your order we will refund you immediately and you should receive a full refund within 5 days.


3.3      Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us or the Seller about your order.



3.4      We only sell to the UK. The Seekology Website is solely for the promotion of the Seller’s products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.





4.1      Products may vary slightly from their pictures. The images of the products on the Seekology Website are for illustrative purposes only. Every effort is made to ensure that the products on the Seekology Website are displayed accurately we cannot guarantee the product will look the same as on the Seekology Website, for example the colours can vary according to the device being used.

4.2      Product packaging may vary. The packaging of the product may vary from that shown in images on the Seekology Website.


4.3      Seller’s Responsibility.  The Seller is solely responsible for the products provided via the Seekology Website.  We do not review or control, and are not responsible in any way for, the listings provided by the Sellers via the Seekology Website.




If you wish to make a change to the product you have ordered, please contact us on hello@seekology.co. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.





6.1  Minor changes to the products or terms. We may change the products or terms:

(a)      to reflect changes in relevant laws and regulatory requirements; and

(b)      to implement minor technical adjustments and improvements to the Seekology Website or way we offer the Seller’s products to you, for example to address a security threat. These changes will not affect your use of the product or terms


You should review these terms and Seller terms each time you place an order in case they have changed.  Unless required by law we will not make any changes to the terms or products after you have placed your order.


6.2      More significant changes to the products and these terms.   In the event that we make any significant changes to the products or these terms we will notify you and you may have the right to end the contract before the changes take effect and receive a refund for any products paid for but not received.




7.1      Delivery costs and methods. Please note delivery costs will vary according to each Seller, please refer to the Seller’s page on the Seekology Website for details of the delivery costs and methods for each Seller.   

7.2      When the Seller will provide the products. The Seller will deliver the product(s) to you to the address specified when you ordered as soon as reasonably possible and in any event within 30 days after the day your order has been accepted.   Please note delivery will depend on where you are located, for example if you are in the Scottish Highlands it will be likely to take longer than if located in a UK city.


7.3      We are not responsible for delays outside the Seller’s control. If the supply of the products is delayed by an event outside the Seller’s control, then we will contact you as soon as possible to let you know.  Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to receive a refund for any products you have paid for but not received.


7.4      When you become responsible for the products. A product will be your responsibility from the time the Seller delivers the product to the address you gave us.


7.5      When you own the products. You own a product once payment has been received in full.


7.6      What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your name, address and telephone number. This is usually given to us when you place an order with us however if any information is missing we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract. The Seller will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.




8.1      Your rights to an exchange and refund. Your rights to an exchange or refund will depend on what you have bought and whether there is anything wrong with it:

(a)   If what you have bought is faulty, misdescribed or not of satisfactory quality then provided you contact us within 14 days of delivery of the product you have the right to an exchange (if the product is available) or a full refund.  Please contact us on hello@seekology.co to get an order cancellation code and we will send you the details of how to return your product.  Once the product is received back from you it will be tested and provided that it is faulty, misdescribed or not of satisfactory quality, we will refund the price of the faulty product along with any standard costs of returning the items to us (provided you have provided evidence of such costs) and any standard delivery charges you have paid (but not any enhanced delivery charges);


(b)   If you have just changed your mind about the product.  If you have changed your mind about the order after you have received the product you must contact us within 14 days of delivery.  Please contact us on hello@seekology.co and provided you are entitled to return the product (please see clause 8.3 for products which cannot be exchanged or returned) we will provide you with an order cancellation code and details of how to return your product.  Please note you will be responsible for any postage costs associated with returning the products.  Once the products have been returned and checked we can arrange an exchange (if requested and available) or a refund.  In respect of any refunds, will refund you the price paid for the products and any standard delivery charges (but not any enhanced delivery charges).  You must ensure that you return the product unused and unworn, in the same condition you received it with the original packaging.  


8.2      Ending these terms because of something we have done or are going to do. If you are ending these terms for a reason set out at (a) to (d) below the contract between us will end immediately and we will refund you in full for any products which have not been provided. The reasons are:


(a)   we have told you about an upcoming material change to the product, these terms or the Seller’s terms which you do not agree to;

(b)   we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;

(c)    there is a risk that supply of the products may be significantly delayed because of events outside the Seller’s control; or

(d)   you have a legal right to end the contract because of something we or the Seller have done wrong (including because your product has been delivered late.


8.3      When you don’t have the right to an exchange or refund. You do not have a right to change to an exchange or refund for certain products including:


  • any personalised products;
  • any unsealed products for example any beauty products which have a seal which you have opened; or
  • any products which we are not required by law to accept returns.


8.4      When your refund will be made. We will make any refunds due to you as soon as possible and in any event within 14 days from the day on which the product is received back from you.




We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

  • you are in breach of these terms or the Seller’s terms
  • you do not make any payment to us when it is due;
  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
  • you do not, within a reasonable time, allow the products to be delivered to you.





10.1    Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages of the Seekology Website when you placed your order. The Seller is responsible for ensuring that the price of the product displayed on the Seekology Website is correct.  

10.2    What happens if we got the price wrong. It is always possible that, despite the Seller’s best efforts, some of the products may be incorrectly priced. Prices will normally be checked before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.


10.3    When you must pay and how you must pay. We accept payment with all major credit and debit cards.   You must pay for the products before they are dispatched.


10.4  Promotions.  Any coupon, discount, offer or promotional discount (Promotion) offered on the Seekology Website are subject to separate terms and conditions.  Please ensure you read and understand these before participating in a Promotion. 




11.1    Warranties.  To the fullest extent permitted by law we disclaim responsibility for any harm resulting from your use of the Seekology Website or use of the products.  The Seekology Website is provided ‘as is’ and ‘as available’ and we expressly disclaim to the fullest extent permitted by law all express, implied and statutory warranties.  Any undertakings that the goods provided through the Seekology Website will be of satisfactory quality, as described and any other such warranties (whether express or implied) are disclaimed absolutely by us to the fullest extent permitted by law.  This does not affect your statutory rights against the Seller.

11.2    We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products


11.3    We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.




How we may use your personal information. We will only use your personal information as set out in our privacy policy.



13.1    Our Intellectual Property Rights.  We own, or are the licensee to, all right, title and interest in the Seekology Website, including all rights under patent, copyright, trade secret or trademark law, and any and all other intellectual property rights.  You will not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble or otherwise attempt to derive source code from the Seekology Website. 


13.2    Not for Commercial Purposes.  You must not extract or otherwise use any consent on the Seekology Website for commercial purposes.


13.3    Sellers Intellectual Property Rights.  We respect the intellectual property rights of our Sellers and ask you to do the same.  If you are aware that any intellectual property rights have been infringed on the Seekology Website or products being sold on the Seekology Website, please contact us.




14.1    Linking to the Seekology Website.  You may link to the Seekology Website, provided you do so in a way that is fair and legal and does not damage or take advantage of the reputation of Seekology or the Seller.  You must not establish a link in such a way to suggest any form of association, approval or endorsement where none exists. 


14.2    Third-Party Links.  The Seekology Website may feature links to third party websites.  If you use these links, you will leave the Seekology Website.  We have not received these third-party websites and have no control over such sites.  We do not endorse or make any representations about them, or any material found there and if you decide to access any of the third-party websites that are linked to the Seekology Website you do so entirely at your own risk.  We accept no responsibility for any loss or damage that may arise from you using any third-party website.


14.3    Viruses, hacking and other offences.  You must not misuse the Seekology Website by introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.  You must not attempt to gain unauthorised access to the Seekology Website, the server on which our Seekology Website is stored, or any server, computer or database connected to the Seekology Website.  By breaching this provision, you would commit a criminal offence and we will report any breach to the relevant law enforcement authorities.  In the event of such a breach, your right to use the Seekology Website will cease immediately and your order will be cancelled.




15.1    Entire Agreement.  These terms, the Seller terms and any documents expressly referred to in them constitute the entire agreement between us and supersedes and extinguishes any previous agreements between us, whether written or oral.  Each of us agrees that neither we nor you shall have any remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in these terms, the Seller terms and any documents expressly referred to in them. 

15.2    We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.  We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within 30 days of us telling you about it and we will refund you any payments for products which have not yet been provided to you.

15.3    Nobody else has any rights under this contract. This contract is between you and us and you and the Seller. No other person shall have any rights to enforce any of its terms.


15.4    If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms and the Sellers terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs of these terms and the Sellers terms will remain in full force and effect.


15.5    Waiver.  If we fail at any time to insist upon strict performance of your obligations under these terms, or we fail to exercise any rights or remedies to which we are entitled, this shall not constitute a waiver or such rights and shall not relieve you from compliance with such obligations.  A waiver by us of any default shall not constitute a waiver of any subsequent default.  No waiver by us of any of these terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.


15.6    Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.